Shipping policy
Shipping Policy
Effective Date: June 1, 2023
Thank you for choosing The Northern Souk for your shipping needs. We strive to provide the best possible shipping experience for our valued customers. This Shipping Policy outlines the terms and conditions regarding the shipment of products from our small business. By placing an order with us, you agree to comply with this policy.
1. Order Processing Time:
- We aim to process and ship all orders within 5-10 business days after the order has been successfully placed and payment has been received. However, please note that during peak seasons or promotional periods, there may be slight delays in order processing.
2. Shipping Methods and Carriers:
- We offer a variety of shipping methods, including but not limited to, standard shipping, expedited shipping, and international shipping.
- The specific shipping carriers we use may vary depending on the destination, package weight, and shipping method selected. We work with reputable carriers to ensure reliable and timely delivery.
3. Shipping Costs:
- Shipping costs are calculated based on various factors, including the destination, package weight, shipping method, and any applicable promotional offers. The shipping costs will be displayed at the checkout before you finalize your order.
- Once your order has been shipped, we will provide you with a tracking number and instructions on how to track your package. You can use this information to monitor the progress of your shipment and estimate the expected delivery date.
- Smaller order may not require a tracking number, you will be notified at checkout if your order has a tracking number.
5. Delivery Time:
- The estimated delivery time is dependent on the shipping method selected and the destination. While we strive to deliver your package within the estimated time frame, please note that unforeseen circumstances such as customs delays or weather conditions may affect delivery times.
6. International Shipping:
- We offer international shipping to select countries. Please note that additional customs duties, taxes, or fees may be applicable to international orders. These charges are the responsibility of the recipient and are not included in the shipping costs paid at checkout.
7. Address Accuracy:
- It is your responsibility to provide accurate and complete shipping information, including the recipient's name, shipping address, and contact details. We will not be held liable for any delays or delivery issues caused by incorrect or incomplete address information provided by the customer.
8. Shipping Restrictions:
- We comply with all local, national, and international shipping regulations. However, there may be certain products or destinations that are subject to shipping restrictions or prohibitions. In such cases, we reserve the right to cancel or modify orders as necessary. If you have any concerns regarding the shipment of a particular product or to a specific destination, please contact our customer support for further assistance.
9. Order Cancellation or Modification:
- If you wish to cancel or modify your order, please contact our customer support as soon as possible. We will do our best to accommodate your request. However, please note that once the order has been processed and shipped, we may not be able to make changes or cancel the order.
10. Lost or Damaged Packages:
- We are not liable for any product damages or lost tracked parcels during shipping. In the rare event that your package is lost or damaged during transit, please contact the shipment carrier to file a claim.
11. Returns and Exchanges:
- Our shipping policy primarily covers the outbound shipment of products. For information on returns, exchanges, and our general refund policy, please refer to our separate Return Policy.
Please note that this Shipping Policy may be subject to change without prior notice. We recommend reviewing this policy periodically for any updates or modifications.
If you have any further questions or require assistance regarding our shipping policy, please contact our customer support.